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About Workplace

What is Workplace by Facebook?

Workplace is a dedicated and secure space for companies to connect, communicate and collaborate. Organizations of all sizes can use familiar Facebook features such as News Feed, groups, messages and events to get things done.

Will I see ads in Workplace?

No, there are no ads.

How is this different from my personal Facebook account?

Workplace is a separate account that is associated with your company. Rather than having friends as your audience, you create and join groups with your coworkers to be a part of relevant conversations.

Do you have to create a personal Facebook account when you use Workplace?

  • No, Workplace is a completely separate product from personal Facebook.
  • You don’t need a personal Facebook account to sign up for Workplace and there are separate websites and apps for both.

What features are available in Workplace that can replace some of our existing workplace tools?

  • Companies find that they can eliminate or drastically reduce their need for internal collaboration tools such as their intranet, telephony systems, video conferencing and distribution lists.
  • Many companies find Workplace helps them do more than just simplify communications — it inspires all levels of the company to embrace digital and mobile.
  • In addition, Workplace is easy to use because it’s based on familiar Facebook features like News Feed, Groups and Messages. There’s no training required.

How much does this cost?

The pricing model is based on a monthly fee per active user. Please see the details at workplace.fb.com/pricing.

Why should my company pay for Workplace when some of the features are available on Facebook?

Enterprises have specific requirements for tools in the workplace. Enterprise features such as single sign-on (SSO), secure identity management, enterprise support and analytics are included in Workplace. The company retains ownership of the data their employees post into Workplace, and have mechanisms to export that information and manage its community in ways that are not available in the consumer version of Facebook.

Is the information from my personal account visible in my Workplace account?

  • No, your personal updates will not be included in Workplace, and nothing you share in your Workplace experience will show up in your personal Facebook experience.
  • However, there is no change to content posted publicly in your personal Facebook account; publicly posted content is viewable by anyone, including people using Workplace.

Can my employer see my personal account?

No, your employer will not be able to access your personal account. Of course, if you post content publicly to your personal account, it is visible to anyone.

Who owns the information that employees create?

Like other cloud-based enterprise software, the employer does.

What happens when an employee leaves the company?

Like other cloud-based enterprise software, the employer has continued access to the employee’s Workplace account.

How can my company sign up for Workplace?

You can submit a request at workplace.fb.com.

How many companies are using Workplace?

  • We have over 1,000 companies around the globe using Workplace.
  • These companies span multiple industries – retail, technology, telecommunications, financial services, media, entertainment, food & beverage, transportation, real estate, utilities, shipping and government.

Please explain how the new free trial period works.

Any organization that is a Workplace customer before July 1, 2017 will have a free trial period until September 30, 2017. Customers who sign up on July 1 or later will enjoy a 90-day free trial period.

Why is the free trial period being extended for early adopter customers?

Our early adopter customers are on a journey with us, helping us to build the best product. We want you to have the opportunity to enjoy using Workplace at no cost for a longer time period. At Facebook, our first priority is always building products that people love to use.

When will you start charging?

Billing will start on October 1, 2017, with the first bill issued November 1, 2017.

What if we started using Workplace in January of 2017?

Your free trial period will be extended to September 30, 2017.

What if we started using Workplace in 2016?

Your free trial period will be extended to September 30, 2017.

What if we start using Workplace on July 20, 2017?

Customers that sign up on or after July 1, 2017 will enjoy a 90-day free trial period.

When will we know that billing will start?

We will notify all admins at least one month in advance of billing, and request your credit card or billing details.

We would like to cancel our account because billing will be starting soon.

We appreciate that you have been one of our early adopter customers. We are happy to extend the free trial period until September 30, 2017.

I still have questions.

Please contact your regular support channel.